Frequently asked questions
Frequently asked questions
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Do You Only Work With Black-Owned Businesses?
Do You Only Work With Black-Owned Businesses?
We specialize in supporting Black-owned restaurants and boutique hospitality brands because they’re often underserved by traditional consulting. That said, our door is open to any business committed to elevating their operations and building service excellence while staying true to their culture.
Why Focus On Black-Owned Hospitality Brands?
Why Focus On Black-Owned Hospitality Brands?
I kept seeing amazing Black-Owned concepts getting viral attention but not enough operational support. Traditional consulting can often leave brands feeling artificial, manufactured, and synthetic. I believe our brands shouldn't have to choose between authenticity and excellence. So I built Auburn Avenue Hospitality Consulting to offer support that understands both the culture and the business side.
What Kinds Of Services Do You Offer?
What Kinds Of Services Do You Offer?
We help owners streamline operations, train their teams, and elevate guest experience from start to finish. Every engagement starts with a strategic assessment that may include operational audits, team interviews, and brand discovery. I then develop a custom roadmap that may include SOPs, team training, service flow strategy, guest journey optimization, and more. I also offer 1-on-1 coaching and a mystery shop program a la carte.
What if I just opened and don’t have a team yet?
What if I just opened and don’t have a team yet?
Perfect. That means we can build the right systems from the start. Whether you're a brand-new owner or a seasoned vet, we’ll meet you where you are.
I don’t have a big budget. Can I still work with you?
I don’t have a big budget. Can I still work with you?
Yes. We offer flexible options including strategy calls, digital tools, and low-cost audits for owners who are just getting started. We're here to support growth at every stage.
What areas do you serve?
What areas do you serve?
We’re based in Dallas and work with brands locally, across the metroplex, and nationwide through virtual consulting, toolkits, and hybrid support.
I’m not sure where to start. What should I do first?
I’m not sure where to start. What should I do first?
Start with a Needs Assessment Call—it’s a 30-minute conversation to understand where you are, what’s not flowing, and how we can help. Book yours directly from our homepage.
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